Shipping & Order Updates

Delivery Locations

• We currently ship across India.
• International shipping is not available at the moment.
• We hope to expand our shipping services in the future.

Shipping Timelines

As every Lunar Threadcraft creation is handmade, dispatch timelines may vary depending on product availability.

• Made-to-order products: Dispatched within 10 business days.
• Ready-to-ship products: Dispatched within 5–7 business days.
• Orders are processed only after successful payment confirmation.
• Orders are not processed on Sundays or public holidays.
• Once your order is shipped, you will receive your tracking details via email.

Shipping Charges

• Free shipping on all prepaid orders across India.
• Cash on Delivery (COD) is currently not available.
• All applicable charges, if any, will be displayed during checkout.

Delivery Attempts

Our courier partners will make delivery attempts as per their standard delivery process.

Please ensure:

• Your shipping address is complete and accurate.
• Your contact number is active and reachable.
• Someone is available to receive the package.
• If an order is returned due to an incorrect address, unsuccessful delivery attempts, or refusal to accept the package, additional shipping charges may apply for re-dispatch.

Packaging & Safety

• Every order is packed with the utmost care to ensure it reaches you safely.
• Products are carefully inspected before dispatch.
• Secure packaging is used to protect handmade creations during transit.
• We encourage you to record a complete unboxing video while opening your package, as it helps us resolve any shipping-related concerns quickly.

Delayed Deliveries

While we always strive to dispatch and deliver your order within the estimated timeline, delays may occasionally occur due to:

• Weather conditions
• Public holidays
• High order volumes
• Courier service delays
• Unforeseen circumstances beyond our control
• We appreciate your patience and understanding in such situations.

Lost or Damaged Shipments

If your package is lost in transit or arrives damaged:

We will investigate the issue with our courier partner and work towards an appropriate resolution.

• Please contact us within 48 hours of delivery (or the expected delivery date in case of a lost shipment).
• Share your Order Number.
• Attach clear photographs of the product and outer packaging (if applicable).
• Include a complete, uninterrupted unboxing video for damaged or incorrect product claims.

Order Cancellation

• Orders may be cancelled within 24 hours of placing the order.
• Once production has begun or the order has been shipped, cancellations cannot be accepted.
• Please refer to our Cancellation Policy for complete details.

Need Help?

If you have any questions regarding your order, shipping, or delivery, we're always happy to assist.

Please visit our Contact page.

We'll get back to you as soon as possible.