Refund & Replacement Policy

At Lunar Threadcraft, your satisfaction is our priority. Each piece is meticulously handcrafted with intentionality and care. This guide outlines our clear guidelines for requesting a refund or a replacement item.

Eligibility for Refunds

Please contact us within 48 hours of delivery if your order arrives damaged, incorrect, or with any items missing. Minor variations in colour, shape, texture and size are natural in handmade crochet and are not considered defects. Refunds are considered only for the items that are significantly different from the description, damaged, incorrect or have a significant manufacturing defect.

For damaged, incorrect or missing-item claims, please provide your order number, a brief description, clear photos of the item and packaging, and a continuous unboxing video from the sealed package to the product being fully visible.

Faulty or Damaged Items

If your item arrives damaged or faulty, please email lunarthreadcraft@gmail.com with photographs of the fault. Once assessed and confirmed, we will provide you with a replacement or a full refund, including shipping costs. Please do not return the item without prior authorization.

Replacement Timeline

Because my work is handmade to order, replacements take time to recreate. You will be informed of the estimated production time for your specific replacement item. I aim to prioritize replacement pieces to ensure you receive your finished product as quickly as possible.

Non-Refundable Items

Customized or personalized orders are non-refundable unless they arrive damaged. Items that have been used, washed, or altered in any way are also ineligible for refund or replacement. Gift cards are non-refundable.

Final Notes

If your refund is approved, it will be processed and a credit will automatically be applied to your original method of payment within a certain amount of days.

For any further clarification, please do not hesitate to reach out via our contact page.