Cancellation Policy
Every Lunar Threadcraft piece is prepared with care. If you need to cancel an order, please contact us as soon as possible.
Cancellation Window
- Orders may be cancelled within 24 hours of being placed, provided production has not begun.
- Once an order has entered production or has been shipped, it cannot be cancelled.
How to Request a Cancellation
Email lunarthreadcraft@gmail.com with your order number and cancellation request. We will confirm whether the order is still eligible for cancellation.
Refunds for Cancelled Orders
Approved cancellations will be refunded to the original payment method. Your bank or payment provider determines when the credit appears in your account.